What we do is critical to connecting millions of people and companies around the world to friends, family, colleagues, customers and communities. When people need us most, we show up. That’s what we do. It’s who we are.
The health and safety of our customers and employees are top priorities for Secure State I.T., which is why we want to let you know what we’re doing to respond to COVID-19.
We’re asking our employees in customer-facing roles or those that require onsite presence to take appropriate preventive measures. This includes carrying hand sanitizer and disinfecting spray and wipes, increased cleaning and sanitizing for all workstations with an added focus on locations in affected areas. We’re also encouraging employees who may not feel well to avoid coming to work or interacting with customers.
We ask all technicians to:
- Disinfect their workspace after every customer interaction
- Wipe down all displays and hard surfaces multiple times a day
- Pay extra attention to sanitizing common areas
- Take care of themselves by eating well, washing their hands frequently, staying hydrated and well-rested, and quickly reporting if they are not feeling well
And while the mission of our field technicians is essential to keeping our customers connected during this time, we also recognize that there is a balance between providing service and keeping our technicians safe.
To accomplish that balance, we’re providing our field technicians with new policies and procedures so they feel comfortable serving customers at their businesses and in their homes, while delivering on our commitment to service.
For that reason, our technicians will contact customers prior to arriving for scheduled appointments to ask questions concerning health and travel. We’ve asked that our technicians not enter the home or business of any customer who has:
- Been sick or quarantined
- Traveled to a high-risk Level 3 country in the last 14 days
- Been in close contact with someone confirmed positive for coronavirus or who has traveled through a high-risk country in the last 14 days
In those cases, our technicians will attempt to assist the customer without entering the home or business, where possible.